Terms and Conditions

Cancellation Policy – Apartments

Payment Policy:
No payment is required at the time of booking, although a credit card is required to secure your reservation. Please note that the credit card provided at the time the reservation is made will be charged 72 hours prior to your arrival to Lomond lodge. This includes c/c fees. A full receipt will be emailed to you for your records. Cancellations within this period are non-refundable.
If the card on file declines we will give you a grace period of 24 hours to be able to supply new information. If we haven’t heard from you, your reservation will be cancelled. If you wish to make payment in advance before you travel please don’t hesitate to contact us sooner.
Cancellation Policy:
Any cancellations or changes to a confirmed reservation, on or within 72 hours, 3 days prior to your arrival date, will incur a cancellation charge. The total amount of your confirmed reservation will be charged including c/c fees. (Please note this does not apply to non-refundable bookings).
In the event of a no show, the total amount of your booked accommodation including c/c fees will be charged to the card provided at reservation stage & your booking will be immediately cancelled.
For certain events & dates in Queenstown &/or for group reservation in excess of 3 (three) rooms, an amended terms & conditions letter will be provided that supersedes all other cancellation policies.
All cancellations & amendments have to be made in writing via email, or via the online provider the reservation was made through.
Important Information:
Guests arriving later than 5.30 pm are requested to contact us prior to arrival to arrange an after-hours check in.
We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Cancellation Policy – Studios

Payment Policy:
No payment is required at the time of booking, although a credit card is required to secure your reservation. Please note that the credit card provided at the time the reservation is made will be charged 72 hours prior to your arrival to Lomond lodge. This includes c/c fees. A full receipt will be emailed to you for your records. Cancellations within this period are non-refundable.
If the card on file declines we will give you a grace period of 24 hours to be able to supply new information. If we haven’t heard from you, your reservation will be cancelled. If you wish to make payment in advance before you travel please don’t hesitate to contact us sooner.
Cancellation Policy:
Any cancellations or changes to a confirmed reservation, on or within 72 hours, 3 days prior to your arrival date, will incur a cancellation charge. The total amount of your confirmed reservation will be charged including c/c fees. (Please note this does not apply to non-refundable bookings).
In the event of a no show, the total amount of your booked accommodation including c/c fees will be charged to the card provided at reservation stage & your booking will be immediately cancelled.
For certain events & dates in Queenstown &/or for group reservation in excess of 3 (three) rooms, an amended terms & conditions letter will be provided that supersedes all other cancellation policies.
All cancellations & amendments have to be made in writing via email, or via the online provider the reservation was made through.
Important Information:
Guests arriving later than 5.30 pm are requested to contact us prior to arrival to arrange an after-hours check in.
We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Please note if Lomond Lodge is full we have more accommodation options at Bella Vista Queenstown