Terms and Conditions

Cancellation Policy – Apartments

Payment Policy:
No payment is required at the time of booking, although a credit card is required to secure your reservation.
Please note that the credit card provided at reservation will be charged 30 days prior to your arrival in full - including credit card surcharges.
If the card on file declines we will give you a grace period of 24 hours to supply new information. If we haven’t heard from you within 24 hours, your reservation will be cancelled.

Cancellation Policy:
Any cancellations or changes to a confirmed reservation, on or within 30 days prior to your arrival are non refundable.
The total amount of your confirmed reservation will be charged including c/c fees.
In the event of a no show, the total amount of your booked accommodation including c/c fees will be charged to the card provided at reservation stage & your booking will be immediately cancelled.

For certain events & dates in Queenstown &/or for group reservation in excess of 3 (three) rooms, an amended terms & conditions letter will be provided that supersedes all other cancellation policies.

All cancellations & amendments have to be made in writing via email, or via the online provider the reservation was made through.

Important Information:
Guests arriving later than 5.30 pm are requested to contact us prior to arrival to arrange an after-hours check in.
We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Cancellation Policy – Studios

Payment Policy:
No payment is required at the time of booking, although a credit card is required to secure your reservation.
Please note that the credit card provided at reservation may be charged 72 hours (3 days) prior to arrival in full - including credit card surcharges.
If the card on file declines we will give you a grace period of 24 hours to supply new information. If we haven’t heard from you within 24 hours, your reservation will be cancelled.

Cancellation Policy:
Any cancellations, no shows or changes to a confirmed reservation, on or within 72 hours, 3 days prior to your arrival date will be charged in full. The total amount of your confirmed reservation will be charged including c/c fees.

For certain events & dates in Queenstown &/or for group reservation in excess of 3 (three) rooms, an amended terms & conditions letter will be provided that supersedes all other cancellation policies.

All cancellations & amendments have to be made in writing via email, or via the online provider the reservation was made through.

Winter season: June 15th - September 30th
During the above dates, please note ALL Studio rooms have a 7 days cancellation period and ALL Apartments have a 30 days cancellation period. The total amount of your confirmed reservation including credit card surcharges will be pre-charged 7 days out for Studios and/or 30 days for Apartments. Any cancellations or no shows to a confirmed reservation, on or within the cancellation window will be charged in full. In the event of a no show the reservation will be immediately cancelled.

Important Information:
Guests arriving later than 5.30 pm are requested to contact us prior to arrival to arrange an after-hours check in.
We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Please note if Lomond Lodge is full we have more accommodation options at Bella Vista Queenstown