Terms and Conditions

Cancellation Policy – Apartments

In the unlikely event of a cancellation within 7 – 14 days prior to the confirmed arrival dates, you will be charged one night’s accommodation. In the unlikely event of a cancellation within 1–7 days of the confirmed arrival date, you will be charged the total amount of your confirmed reservation.

In the event of a no-show, the total amount of your booked & confirmed reservation will be charged. These charges will be made to the credit card supplied at reservation.

All bookings need to be confirmed with a valid credit card number. One night deposit is required to secure a booking.

Cancellation Policy – Studios

Any cancellations or changes to a confirmed reservation for a Studio Room, on or within 72 hours (3 days) prior to your arrival date, may incur a cancellation charge if your accommodation cannot be re-let. Any cancellations to a reservation within 24 hours of your booked arrived date/time, the total amount of your confirmed reservation will be charged.

In the event of a no-show, you will be charged the total amount of your confirmed reservation. These charges will be made to the credit card supplied at reservation.

Please note if Lomond Lodge is full we have more accommodation options at Bella Vista Queenstown